Refund policy

Thank you for shopping at Satoria. We are committed to ensuring your satisfaction with your purchases. The following is our return policy, designed to help you understand the return process and requirements.

1. Return Policy Overview

Return Period: 30 days
Return Method: Mail
Restocking Fee: None
Refund Processing Time: 10 business days

2. Return Eligibility Requirements

To ensure a smooth return process, your returned items must meet the following conditions:

2.1 Item Condition

Items must be in the same condition as when you received them
Unworn or unused
With original tags attached
In original packaging

2.2 Proof of Purchase

You must provide the purchase receipt or proof of purchase
Failure to provide may affect the return processing

3. Return Shipping Fees

Situation	Return Shipping Fee
Defective item or wrong item shipped	Covered by us
Other reasons for return	Customer's responsibility

Note: Please confirm that your item meets the return requirements before sending it back.

4. How to Request a Return

4.1 Initiate a Return Request

Please contact us via:
- Email: info@satoriamall.com

4.2 Return Address

After your return request is approved, we will provide you with the return address
Please send the item back according to the instructions we send you

4.3 Important Notice

Items sent back without first requesting a return will not be accepted
Please be sure to contact us and obtain approval before shipping the item

4.4 Return Shipping Label

If your return request is approved
We will send you a return shipping label
Along with detailed instructions on how and where to send your package

5. Damaged or Problematic Items

5.1 Inspect Upon Receipt

Please inspect your items immediately upon receipt
Contact us promptly if you discover any issues

5.2 Contact Us

If you received items with any of the following issues, please contact us immediately:

Defective items
Items damaged during shipping
Wrong item received

We will evaluate the issue and provide you with a solution.

6. Exceptions — Non-Returnable Items

The following types of items cannot be returned:

6.1 Perishable Goods

Perishable items (such as food, flowers, or plants)

6.2 Custom Products

Custom products (such as special orders or personalized items)

6.3 Personal Care Products

Personal care goods (such as beauty products)

6.4 Hazardous Materials

Hazardous substances
Flammable liquids
Gases

6.5 Other

Sale items
Gift cards

If you have questions about a specific item, please contact us before use.

7. Exchange Policy

7.1 Exchange Process

If you need to exchange for another item, the fastest way is:
1. Return the item you want to exchange
2. Once the return is approved
3. Place a separate order for the new item

7.2 Note

We do not currently offer direct exchange services
Exchanges must be completed through the return-then-repurchase process

8. Refund Policy

8.1 Refund Review

After we receive and inspect your returned item
We will notify you whether your refund has been approved

8.2 Refund Method

If approved, the refund will be automatically processed to your original payment method

8.3 Refund Timeline

Refunds will be processed within 10 business days
Please note that your bank or credit card company may need additional time to process and post the refund

8.4 Delayed Refunds

If more than 15 business days have passed since approval and you have not received your refund
Please contact us using the information below

9. Order Cancellation Policy

9.1 Cancellation Window

Customers may cancel their order for free within 24 hours of purchase

9.2 Cancellation Conditions

Order Status	Action Required
Not shipped	Can be cancelled for free within 24 hours
Already shipped	Must follow the return process

Reminder: Please carefully review item information before purchasing to avoid inconvenience.

10. Shipping Errors

If you received an item that does not match your order or the issue was caused by our error:

We will cover the return shipping costs
And ship the correct item to you at no additional charge

11. Policy Updates

We reserve the right to update this return policy at any time. Updated policies will take effect immediately upon posting. Please check back regularly for the latest information.