Privacy policy

Introduction

Satoria operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). Satoria is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

1.1 Contact Details

• Name
• Address
• Billing address
• Shipping address
• Phone number
• Email address

1.2 Financial Information

• Credit card numbers
• Debit card numbers
• Financial account numbers
• Payment card information
• Transaction details
• Form of payment
• Payment confirmation and other payment details

1.3 Account Information

• Username
• Password
• Security questions
• Preferences and settings

1.4 Transaction Information

• Items you view
• Items in your cart
• Items added to your wishlist
• Purchases
• Returns, exchanges, or cancellations
• Past transaction history

1.5 Communications with Us

• Information you include in communications with us
• Customer support inquiries

1.6 Device Information

• Information about your device
• Browser information
• Network connection
• IP address
• Other unique identifiers

1.7 Usage Information

• Information regarding your interaction with the Services
• How and when you interact with or navigate the Services

2. Personal Information Sources

We may collect personal information from the following sources:

3. How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

3.1 Provide, Tailor, and Improve the Services

• Provide you with the Services
• Perform our contract with you
• Process your payments
• Fulfill your orders
• Remember your preferences and items you are interested in
• Send notifications related to your account
• Process purchases, returns, exchanges, or other transactions
• Create, maintain, and manage your account
• Arrange for shipping
• Facilitate returns and exchanges
• Enable you to post reviews
• Create a customized shopping experience, such as recommending products related to your purchases

3.2 Marketing and Advertising

• Send marketing, advertising, and promotional communications by email, text message, or postal mail
• Show you online advertisements for products or services on the Services or other websites
• Display targeted advertising based on items you previously purchased, added to your cart, and other activity on the Services

3.3 Security and Fraud Prevention

• Authenticate your account
• Provide a secure payment and shopping experience
• Detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity
• Protect public safety
• Secure our services

Important: If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.

3.4 Communicating with You

• Provide you with customer support
• Be responsive to you
• Provide effective services
• Maintain our business relationship with you

3.5 Legal Reasons

• Comply with applicable law or respond to valid legal process
• Respond to requests from law enforcement or government agencies
• Investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings
• Enforce or investigate potential violations of our terms or policies

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:

4.1 Service Providers

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping)

4.2 Business and Marketing Partners

• To provide marketing services and advertise to you
• We use Shopify to support personalized advertising with third-party services based on your online activity
• Our business and marketing partners will use your information in accordance with their own privacy notices
• Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising

4.3 User Consent

• When you direct, request, or consent to our disclosure of certain information to third parties
• Such as to ship you products or through your use of social media widgets or login integrations

4.4 Corporate Affiliates

• With our affiliates or otherwise within our corporate group

4.5 Business Transactions and Legal Obligations

• In connection with a business transaction such as a merger or bankruptcy
• To comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests)
• To enforce any applicable terms of service or policies
• To protect or defend the Services, our rights, and the rights of our users or others

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify.

To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy.

6. Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

7. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

8. Security and Retention of Your Information

8.1 Security

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit.

We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

8.2 Retention

How long we retain your personal information depends on different factors, such as:

• Whether we need the information to maintain your account
• To provide you with Services
• Comply with legal obligations
• Resolve disputes
• Enforce other applicable contracts and policies

9. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

9.1 Right to Access / Know

You may have a right to request access to personal information that we hold about you.

9.2 Right to Delete

You may have a right to request that we delete personal information we maintain about you.

9.3 Right to Correct

You may have a right to request that we correct inaccurate personal information we maintain about you.

9.4 Right of Portability

You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

9.5 Right to Opt Out of Sale or Sharing for Targeted Advertising

Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising."

Note: If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt-out request to the account as well.

Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.

9.6 Managing Communication Preferences

We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

9.7 Exercising Your Rights

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required under applicable law.

10. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

12. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Thank you for trusting Satoria with your personal information. We are committed to protecting your privacy and providing you with a secure shopping experience.