Return and refund policy

Thank you for shopping at Satoria. We are committed to ensuring your satisfaction with your purchases. Below is our return policy designed to help you understand the return process and requirements.

1. Return Policy Overview

Item	Details
Return Window	30 days
Return Method	Mail
Restocking Fee	None
Refund Processing Time	10 business days

2. Return Eligibility Requirements

To ensure a smooth return process, your returned items must meet the following conditions:

2.1 Item Condition

Items must be in the same condition as when you received them
Unworn and unused
Unwashed
With original tags attached
In original packaging (including hangers, garment bags, etc.)
Free of odors (perfume, tobacco, etc.)

2.2 Proof of Purchase

You must provide a purchase receipt or proof of purchase
Failure to provide proof may affect the return process

3. Return Shipping Costs

Situation	Return Shipping Cost
Defective or incorrectly shipped items	Covered by us
Other return reasons	Covered by customer

Note: Please confirm your items meet the return requirements before initiating a return.

4. How to Request a Return

4.1 Initiate a Return Request

Please contact us at:

Email: info@satoriamall.com

4.2 Return Address

Once your return request is approved, we will provide you with a return address. Please ship the items back according to the instructions we send you.

Address: 39 N Park Square, Marietta, GA 30060, United States

4.3 Important Notes

Packages returned without prior approval will not be accepted
Please contact us and obtain approval before returning items
Return requests must be submitted within 30 days of delivery

4.4 Return Shipping Labels

If your return request is approved:

We will send you a return shipping label
Along with detailed instructions on how and where to ship your package

5. Damaged or Problematic Items

5.1 Inspection Upon Delivery

Please inspect items immediately upon delivery. If you notice any issues, please contact us right away.

5.2 Contact Us

Please contact us immediately if you receive items with the following issues:

Defective items (tears, loose threads, stains, etc.)
Items damaged during shipping
Incorrectly shipped items (wrong size, color, or style)
Items not matching the description

We will evaluate the issue and provide you with a solution.

6. Exceptions — Non-Returnable Items (Apparel)

The following types of apparel items are not eligible for return or exchange:

6.1 Used/Worn Items

Worn clothing
Washed clothing
Items with odors (perfume, tobacco, sweat, etc.)
Items with pet hair
Items that have been altered or modified (such as hemmed pants, waist alterations, etc.)

6.2Man-made damage

Items torn or damaged by pulling
Items damaged due to improper storage
Items chewed or scratched by pets

7. Exchange Policy

7.1 Apparel Exchange Rules

We understand how important it is to find the right fit. For apparel items, we offer the following exchange options:

Size Exchange

Item	Details
Applicable Items	Apparel with selectable sizes
Exchange Period	Within 30 days of purchase
Requirements	Item unworn, unwashed, with original tags and packaging intact
Cost	Free (size exchanges only)
Process	Contact us → We confirm stock → We ship replacement directly to you

Style/Color Exchange

Item	Details
Applicable Items	Same style, different color or pattern
Exchange Period	Within 30 days of purchase
Requirements	Item unworn, unwashed, with original tags intact
Cost	Customer covers return shipping; we cover new item shipping
Process	Return original item → Place new order for desired style

Fit Issues

For minor fit issues, we recommend contacting us before returning
We may offer adjustments or other solutions depending on the item condition
You may be asked to provide photos of the item worn

7.2 General Exchange Process

If you need to exchange for a different item, the fastest way is:

Return the item you want to exchange
Place a new order for the new item once your return is approved

Note:

We currently do not offer direct exchange services
Exchanges must be completed through the return-then-repurchase process
Please follow the specific rules above for apparel exchanges

8. Refund Policy

8.1 Refund Review

After we receive and inspect your returned items, we will notify you whether your refund request is approved.

8.2 Refund Method

If approved, the refund will be automatically returned to your original payment method.

8.3 Refund Timeline

Refunds will be processed within 10 business days
Please note that your bank or credit card company may require additional time to process and post the refund

8.4 Delayed Refund

If you still haven't received your refund more than 10 business days after approval, please contact us using the information below.

9. Order Cancellation Policy

9.1 Cancellation Window

Customers may cancel orders for free within 24 hours of purchase.

9.2 Cancellation Conditions

Order Status	Required Action
Not shipped	Can be cancelled for free within 24 hours
Shipped	Must follow return process

Reminder: Please carefully review product information (size, color, fabric material, etc.) before purchase to avoid inconvenience.

10. Shipping Errors

If you receive an item that doesn't match your order, or if the issue is caused by our error:

We will cover the return shipping costs
And ship you the correct item for free

11. Policy Updates

We reserve the right to update this return policy at any time. Updated policies will take effect immediately upon posting. Please check back regularly for the latest information.