Shipping policy

Shipping Overview

Shipping Area

Domestic Shipping Area

We currently ship to all areas of the United States, including:

International Shipping

We currently do not support international shipping. All orders are shipped to US domestic addresses only.

Order Processing

• Orders placed before 3:00 PM ET are processed on the same business day
• Orders placed after 3:00 PM ET are processed on the next business day
• Orders placed on weekends or holidays will be processed on the next business day
• You will receive a shipping confirmation email once your order is processed

Shipping Methods

We use reliable carriers including USPS, UPS, and FedEx to deliver your orders. The specific carrier and shipping method may vary based on your location and the items ordered. Standard shipping is available for all products.

Delivery Time

• Standard Shipping: 4-7 business days
• Delivery times are estimates and may vary based on carrier conditions, weather, and destination
• We are not responsible for delays caused by shipping carriers, weather, natural disasters, or events outside our control

Tracking

Once your order ships, you will receive an email with tracking information. You can track your package using the tracking number provided in the shipping confirmation email.

Free Shipping

We offer FREE standard shipping on all orders shipped within the United States. No minimum purchase is required.

Changing Shipping Address

If you need to modify your delivery address after placing an order, please contact us as soon as possible.

• Before shipment: We can modify the address for you
• After shipment: We may not be able to change the address; you may need to contact the carrier directly

Please note: Address modifications may incur additional fees.

Address Error Responsibility

Order Changes

If you wish to modify your order, please contact us within 2 hours of placing your order.

Please note: Changes cannot be made after 2 hours, as orders will enter the processing and shipping workflow.

Items Not Received

If you have not received your order within the expected delivery timeframe, please contact us via email. We will investigate the matter together with our shipping department and logistics partners to provide you with an update as soon as possible.

Undeliverable Packages

If a package is returned to us due to any of the following reasons, redelivery may require additional shipping fees and handling charges:

• No one available to receive the package at the delivery address
• Package refused by the recipient
• Incorrect or incomplete address provided at checkout

Please note: Packages may be temporarily held by the shipping carrier for a period of time before being returned to us.

Lost Package Process

If your package appears to be lost during transit, please contact us after the estimated delivery date. We will file an investigation with the shipping carrier (such as USPS, UPS, or FedEx).

• Investigation Timeline: The investigation may take several business days to complete.
• Resolution Options: If the package is confirmed as lost, we will offer one of the following options:
  • Replacement (subject to availability), or
  • Full refund

Delays and Issues

We are not responsible for:

• Delays caused by shipping carriers
• Delivery failures due to incorrect or incomplete addresses
• Delays due to weather, natural disasters, or other force majeure events
• Customs delays for international shipments (if applicable)

If you experience any issues with your delivery, please contact us and we will assist you.

Contact Us

For questions about shipping or addresses, please contact us:

By placing an order on our website, you acknowledge that you have read and agree to this Shipping Policy.